Cookie Policy
This Cookie Policy explains how AllHeart Web Inc. ("MarketXY") uses cookies and similar tracking technologies on marketxy.com and associated services. By using our platform, you consent to our use of cookies as described in this Policy, unless you disable them in your browser or cookie settings.
What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work efficiently, to remember your preferences, and to provide information to site owners. Similar technologies include web beacons, pixels, local storage, and session storage.
Cookies We Use
| Category | Purpose | Examples | Duration |
|---|---|---|---|
| Essential | Required for the platform to function — login sessions, API authentication, CSRF protection, rate limiting | session_idcsrf_tokenauth_token | Session / 30 days |
| Functional | Remember your preferences — theme, language, dashboard layout, last viewed filters | mxy_prefsui_state | 12 months |
| Analytics | Understand how users interact with MarketXY — pages visited, features used, error rates (anonymised where possible) | Google AnalyticsPlausible | Up to 13 months |
| Security | Detect fraud, prevent abuse, and monitor suspicious activity patterns | fp_tokendevice_id | 90 days |
MarketXY does not use advertising or retargeting cookies. We do not serve ads and we do not share cookie data with advertising networks.
Third-Party Cookies
Some cookies are set by third-party services we use to operate the platform. These providers have their own privacy policies and cookie practices:
- Stripe: payment processing — sets cookies for fraud prevention and session continuity during checkout
- Google Analytics: platform usage analytics — anonymised IP addresses; you can opt out via Google Analytics Opt-out
- Intercom / Zendesk: customer support widget — stores support session state
- Cloudflare: CDN, DDoS protection, and performance — sets security and caching cookies
Managing Cookies
You can control and manage cookies in several ways:
- ✓Browser settings: most browsers allow you to refuse, delete, or be notified before cookies are set. Consult your browser's help documentation for instructions
- ✓Cookie consent banner: when you first visit MarketXY, you can accept or decline non-essential cookies via our consent interface
- ✓Opt-out tools: use the Google Analytics opt-out browser add-on, or opt out of third-party analytics via your browser's privacy settings
Cookie Retention Periods
Session cookies are deleted when you close your browser. Persistent cookies remain on your device until their expiry date or until you delete them. We review and update cookie retention periods annually. For a full list of active cookies and their expiry dates, contact [email protected].
Changes to This Policy
We may update this Cookie Policy to reflect changes in the cookies we use or for legal, technical, or business reasons. Material changes will be communicated via a banner on the website and, where appropriate, by email. The effective date at the top of this page reflects the most recent version.